Support

Open Locations and pick Automatic, or try another location. If the location list is empty, check that the phone has internet and pull the list again with the refresh button. If it still fails, open a ticket below with your account number and the location name; the account number is on the Account page.

That is the system's own request, every VPN app shows it. Confirm it once and the app never asks again. If you cancel it, nothing connects.

Android asks to allow installs from the browser you downloaded with. Allow it, go back and open the file again. The app needs Android 8 or newer and a 64‑bit phone, which is every phone made after 2017.

Some phones stop background apps aggressively. Open the system settings for HopFox VPN and turn off battery optimisation for it. In Settings → Connection the app also links to Android's always-on VPN switch, which keeps the tunnel up and blocks traffic without it.

Choose the location with the lowest latency, which is what Automatic does. Distance matters more than anything else. The free plan has standard speed; Premium has full speed.

The VPN is free for as long as you like: a few locations, standard speed, 1 device. Premium opens all locations, full speed and 5 devices; buy it on the Account tab in the app. Install the app and get 14 days of Premium free: they start with your first connection, and when they end the VPN keeps working free.

Yes, up to five. On the new device open HopFox VPN, choose I have an account number and type the number from the Account page of your first device. Devices and their last activity are listed there too.

Account → Delete account and all data. Every device linked to the number loses access immediately and nothing about you stays on our side. We never had your name or email, so there is nothing else to remove.