Support

Open Locations and pick Automatic, or try another location. HopFox uses TCP port 443 and looks like ordinary HTTPS, so it works on most networks, including ones that block other VPNs. Quit and reopen the app if the location list is empty. If it still fails, open a ticket below with your account number and the location name.

Open System Settings → Privacy & Security, scroll down and press Open Anyway, then confirm. macOS asks once, because HopFox is distributed here rather than through the App Store.

That is the Route the whole Mac switch. It points the system proxy at HopFox, and macOS asks for your password once to allow that without asking again. You can revoke the saved permission any time in Settings → About.

Choose the location with the lowest latency, which is what Automatic does. Distance matters more than anything else. Free mode is limited to 2 Mbps by design; the trial and Premium are not limited.

The trial starts with your first connection and lasts 30 days with everything unlocked. After it, HopFox does not stop: Free mode gives you up to 2 Mbps and a few locations, for as long as you like. Subscribe inside the app whenever you need full speed.

Yes, up to five. On the new device open HopFox, choose I have an account number and type the number from the Account page of your first device. Devices and their last activity are listed there too.

Account → Delete account and all data. Every device linked to the number loses access immediately and nothing about you stays on our side. We never had your name or email, so there is nothing else to remove.

You pay inside the app. Yearly plans can be refunded within 14 days of purchase; open a ticket with your account number and we will handle it.