Terms of Service

The agreement between you and HopFox VPN. Please read it before you use the service or buy Premium.

Last updated 3 November 2026.

1. The agreement

These terms apply to the HopFox VPN apps, the VPN servers, the website hopfoxvpn.com and the support page (together, the "service"). "We" and "us" mean the operator of HopFox VPN; "you" means the person who uses the service.

By installing an app, creating an account or paying for Premium you accept these terms, the Privacy Policy and the Money-back Policy. If you do not agree, do not use the service.

You must be at least 16 years old, or the age of digital consent where you live if it is higher, and able to enter into a binding agreement.

2. The service

HopFox VPN gives you an encrypted connection from your device to one of our servers. Your traffic leaves the internet from that server's address. The apps choose a protocol and a location automatically or let you choose them.

The list of locations, protocols, apps and features is the one published on the website at the time. We may add, change or remove them as the service develops.

3. Your account

Your account is an anonymous number created by the app. It works like a password: anyone who has it can use your account and your plan. Keep it private and do not publish or share it outside your own devices.

You are responsible for everything done with your account number. We cannot recover a lost number and cannot transfer a plan from one number to another.

One person may use one account. Creating many accounts to get more trial periods or to get around a suspension is not allowed.

4. Free plan, trial and Premium

The free plan is free for as long as the service runs: a limited set of locations, standard speed and 1 device. Its limits may change.

A new account gets a free Premium trial of the length shown on the Pricing page, counted from the first connection. When it ends, the account moves to the free plan. Nothing is charged automatically after a trial.

Premium opens all locations, full speed and up to 5 devices at the same time, for the period you paid for.

5. Payment, renewal and cancellation

Premium is paid by card on a payment page run by Stripe. The price, currency and any taxes are shown on that page before you pay. Prices on the website may change; a new price applies from your next renewal, and we will show it before it is charged.

Premium is a subscription and renews automatically at the end of each period until you cancel it. You can cancel at any time in the billing portal, opened from the Account tab in the app or on the website. After cancelling, Premium stays active until the end of the period already paid, then the account moves to the free plan.

If a renewal payment fails, the account moves to the free plan until a payment succeeds.

Deleting your account cancels the subscription at once and ends Premium immediately; the rest of the paid period is not refunded.

6. Refunds

Refunds are given only when the service fails because of a problem on our side, under the conditions of the Money-back Policy, which is part of these terms. Please read it before you pay.

7. Networks we do not control

Between your device and our servers your traffic crosses networks that belong to others: your internet or mobile provider, the networks of your country and of other countries, Wi-Fi operators, and the infrastructure of other companies. Any of them can slow down, filter or block connections at any time, with or without notice.

We work to make the service reach its servers on as many networks as possible, but we do not promise that:

• the service will connect on every network, in every country or at every moment;
• a connection that works today will keep working tomorrow, next month or after any change made by a provider or an authority;
• any particular website, app, game or streaming service will open through the VPN, or will not block VPN connections;
• you will reach any particular speed; speed depends on your connection, the distance to the server and the networks on the way.

You decide whether the service is worth paying for on your network. The free plan and the trial exist so you can check this before you pay, and you take that decision at your own risk.

8. Acceptable use

You may not use the service to:

• break any law that applies to you or to us, or help others break it;
• attack, scan or break into other computers or networks, or take part in denial-of-service attacks;
• send spam or bulk unsolicited messages;
• spread malware, phishing or fraud;
• create, store or share material that sexually exploits children, or any other illegal content;
• infringe copyright or other rights of others;
• harass, threaten or harm others;
• resell, rent out or publicly share access to the service, or run it as a service for others;
• interfere with the service, our servers or other users, or try to get around limits, the device count or a suspension.

If you break these rules we may limit, suspend or close your account without notice and without a refund, and we may report illegal activity to the authorities.

9. Network management

To keep the service usable for everyone and to prevent abuse, we manage traffic on our servers. Among other things we block outgoing mail ports that are used for spam, block peer-to-peer file sharing protocols, limit speed on the free plan and may limit traffic from an account that overloads a server.

10. Connection statistics

To see whether connections succeed, the apps report connection statistics to us: when a device connects, disconnects or fails to connect, we receive the time, the location, the protocol and, for a failure, a short technical reason. We use these statistics only to find and fix errors and for research: to understand which protocols and locations work on which networks and to offer you the ones that work best.

These statistics are not activity logs. They do not include the websites or apps you use through the VPN, the addresses you connect to, your DNS queries or the contents of your traffic. What exactly is recorded and for how long is described in the Privacy Policy.

11. Laws where you are

The rules about using a VPN differ from country to country. You are responsible for making sure that your use of the service is lawful where you are and where you use it. We do not give legal advice.

12. Availability and changes

We try to keep every location online, but the service may be interrupted for maintenance, updates, failures at a data centre, network attacks or other reasons. We do not guarantee any level of availability, and interruptions do not entitle you to compensation, except as stated in the Money-back Policy.

We may change, suspend or stop any part of the service, including locations and protocols. If we stop the whole service, we will refund the unused part of active paid periods.

13. Third-party services

The service depends on others: operating systems, app stores and browsers, Stripe for payments, Cloudflare for the website, and data centres for our servers. We are not responsible for their availability, their decisions or their terms. Their services are governed by their own terms.

14. Software and licences

We give you a personal, non-exclusive, non-transferable licence to install and use the HopFox VPN apps on your own devices while you use the service. The apps, the brand, the website and their content belong to us. The apps include open-source components, which are covered by their own licences; nothing in these terms limits your rights under those licences.

You may not copy, modify, resell or publish the apps, or use the HopFox VPN name and logo, except as those licences allow.

15. No warranty

The service is provided "as is" and "as available". To the extent the law allows, we make no promises beyond those written in these terms, including promises that the service will be uninterrupted, error-free, reach any network or fit any particular purpose.

16. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, for loss of profit, revenue, data or business opportunity, or for losses caused by networks, services or events outside our control.

Our total liability to you for all claims relating to the service is limited to the amount you paid us in the 12 months before the event that caused the claim, or 10 euros if you paid nothing.

Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence or for fraud.

17. Your responsibility to us

If someone makes a claim against us because of the way you used the service in breach of these terms or the law, you agree to cover our reasonable losses and costs arising from that claim, to the extent the law allows.

18. Suspension and termination

You may stop using the service at any time and delete your account in the app.

We may suspend or close an account that breaks these terms, is used for abuse, is connected to fraud or a payment dispute, or when the law requires it. In serious cases we do this without notice and without a refund.

Sections that by their nature should continue after the end of the agreement, such as those on liability, payments already made and governing law, continue to apply.

19. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change significantly affects your rights, we will announce it in the news before it takes effect. If you keep using the service after that, the new terms apply; if you do not agree, stop using the service and cancel Premium.

20. Governing law and disputes

These terms are governed by the law of England and Wales, and disputes are decided by the courts of England and Wales. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live and may bring a claim there.

Before going to court, please contact us through the support page; most problems can be solved there.

21. General

If a court finds part of these terms invalid, the rest stays in force. If we do not enforce a right at once, we have not given it up. You may not transfer your rights under these terms to someone else; we may transfer ours to a company that continues the service. These terms, together with the Privacy Policy and the Money-back Policy, are the whole agreement between you and us about the service. If a translation of these terms differs from the English version, the English version applies.

22. Contact

Questions about these terms go through the support page. No email address is needed.